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Automatic creation broken


Rilly
07-05-2010, 06:54 PM
so.. stupid question - where do you go to check if it requires manual activation or not? is there a place to see order status?

Eric
07-01-2010, 03:26 PM
I have received one in 1 hour, sometimes even with manual activation I see it activated within a few mins.

My longest order took 20 hours, usually its about 6-12 hours.

Rilly
07-01-2010, 03:15 PM
I received mine in 1 hour.. SP mini

Niall
07-01-2010, 11:34 AM
Hi Speedy059,

Your order has been processed.

Niall.

Speedy059
07-01-2010, 08:01 AM
Hmmm, I guess this is why there is such a high amount of "1 hr" ready servers available since none of them get delivered. Have to wait 12-72 hours I guess. Is there anyone here that has actually ordered a server and received it within 1 hour?

Speedy059
07-01-2010, 02:36 AM
Number: 7890346

Just found out that my 2nd order has to be manually approved. They could remove the setup fee if they just automatically passed legitimate orders. I have submitted them all kinds of paper work for my authenticity, and can submit more if needed. I was hoping to have this server immediately since our other one is dead and we need to move our clients over asap.

RapidSpeeds
06-28-2010, 12:23 PM
Eric,

Unfortunately that's the way it works - happens to me every single month.

I would suggest emailing: oles@ovh.net

The more people that complain, the more chance there is of something being done about it

Eric
06-24-2010, 08:57 PM
Is there any way to make an exception to this?

It is unfair that others who order less then 2 servers get instant activation, but I am punished for spending more money with your company.

I ordered a server at 4PM today and its now 10PM and its still stuck in "We manually check your payment", I guess I wont be seeing this server online until tomorrow then.

Dan
06-18-2010, 01:26 PM
Quote Originally Posted by Eric
Im now up to 13 servers and every time except 2 times I do not get automatic server activation, i get the message "We manually check your payment" and have to wait several hours or even till the next day.
This is especailly annoying when I make an order at night or weekends.
Can you please fix it.
Eric, as a precaution to both ourselves and to our customers, any account that orders 2 or more servers in 1 month is manually validated.

It is merely a safety check we do ourselves on behalf of our customers.

Dan.

Niall
06-16-2010, 05:01 PM
Hi Eric,

Could you send in your nic handle (support@ovh.ie) and I'll check that out for you. Certainly shouldn't be happening for every order.

Niall.

Eric
06-16-2010, 01:56 PM
They asked for my documents first time and never asked again.
But seems I still have to wait for manual activation every time.

Speedy059
06-15-2010, 10:07 PM
They should only have to verify you once. At least that is what they did for me. I ordered a 2nd server just fine, it was delivered within 1-2 hours.

Eric
06-15-2010, 02:59 PM
Im now up to 13 servers and every time except 2 times I do not get automatic server activation, i get the message "We manually check your payment" and have to wait several hours or even till the next day.
This is especailly annoying when I make an order at night or weekends.
Can you please fix it.