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what is inftrastructure?


oles@ovh.net
09-03-2009, 09:54 AM
> So an infrastructure is "per person" then.

http://www.ovh.ie/items/framework/ma...ing.xml?gm=pop
Premium bandwidth

With Premium, OVH guarantee 200 Mbps (or more) per infrastructure. We call infrastructure a group of servers that:

* belongs to the same client;
* exchange data permanently or temporary;
* are brought together behind a same domain name.

it's the same for kimsufi.ie


ned14
09-03-2009, 09:54 AM

mkucharski;505 Wrote:
> Feedback: You have really, really bad customer service.
>
> Regards,
> Mikolaj


Things often appear much harsher when through translation. When I lived
in Spain my fairly brutal Spanish often drew gasps from people because
it sounded rude. I didn't quite mean it that way - subtlety is hard
enough for me in English let alone a foreign language (which I am
naturally poor at).

I've been reading OVH forums for months now. Octave says what he thinks
in any language, but in English he can come across harder than I think
he meant. It has often provoked reactions over in forum.ovh.co.uk and
forum.kimsufi.co.uk.

Poor customer service equals lack of working servers. Anything else is
just etiquette.

So far, I have been pleasantly surprised with OVH customer service. OVH
is as good as VAServ so far and that's a big compliment in my book. For
this level of price answering any service requests under five working
days is excellent.

Cheers,
Niall


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niallheaney
09-03-2009, 09:54 AM

Hi,

I just want to clarify a few points as there seems to be a little
misunderstanding here.

All of the traffic limits quoted by OVH are enforced manually by Octave
(Oles). Generally, there is little need to enforce these limits unless
the traffic is having an adverse affect on the network. Basically, OVH
don't mind people exceeding their bandwidth limtis, as long as its not
negatively affecting others.

Regarding the use of two or more nic-handles by users, we do not
normally allow customers to purchase products on different nic-handles.
This is monitored manually by Octave. We have approximately 60,000
servers in operation at the moment, so abuse of this is something that
is certainly not welcomed, and hence the reason for Octave's pre-emptive
warning on abuse. Apologies if this seemed out of the blue, but given
the quantity of servers involved, it is easier to monitor abuse if
people know that it will not be tolerated.

I hope this goes some way in explaining Octave's position on this.

Niall.


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Falcon9x5
09-03-2009, 09:54 AM

mkucharski;505 Wrote:
> Feedback: You have really, really bad customer service.
>
> Regards,
> Mikolaj


I agree.
Accusing someone asking you a legitimate question of trying to abuse
the system isn't best practice.


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Eric
09-03-2009, 09:54 AM

No my question is not "how can I abuse?".

So an infrastructure is "per person" then.
Why didn't you just say that.

I am not trying to abuse, I just wanted to know exactly what it means
so there will be no confusion later on.
I run many different websites, so an infrastructure could mean
different websites, you don't make it clear.


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mkucharski
09-03-2009, 09:54 AM

oles@ovh.net;502 Wrote:
> Eric a écrit:
> >
> > So if I have 10 servers, they all share one 100mbit or they are

> capped
> > at 10mbits each?
> >
> > ie. can I have one server use 50mbps, and 9 servers using 5mbps

> etc..
>
> yes.
>
> > And please confirm what exactly is "infrastructure"?
> > Are two different client id's considered different infrastructures?

>
> your question is "how can I abuse ?". All I can say is if someone
> try to abuse I will find out and proof it's the same "infrastructure".
> you aren't the first customer that ask the same question for the
> same goal. with 60'000 dedicated servers we have developped all tools
> to catch the customer that doesn't want to respect the rules that
> we propose and try to use our servers in the wrong way.


Feedback: You have really, really bad customer service.

Regards,
Mikolaj


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oles@ovh.net
09-03-2009, 09:54 AM
Eric a écrit:
>
> So if I have 10 servers, they all share one 100mbit or they are capped
> at 10mbits each?
>
> ie. can I have one server use 50mbps, and 9 servers using 5mbps etc..


yes.

> And please confirm what exactly is "infrastructure"?
> Are two different client id's considered different infrastructures?


your question is "how can I abuse ?". All I can say is if someone
try to abuse I will find out and proof it's the same "infrastructure".
you aren't the first customer that ask the same question for the
same goal. with 60'000 dedicated servers we have developped all tools
to catch the customer that doesn't want to respect the rules that
we propose and try to use our servers in the wrong way.

Eric
09-03-2009, 09:54 AM

So if I have 10 servers, they all share one 100mbit or they are capped
at 10mbits each?

ie. can I have one server use 50mbps, and 9 servers using 5mbps etc..

And please confirm what exactly is "infrastructure"?
Are two different client id's considered different infrastructures?


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niallheaney
09-03-2009, 09:54 AM

Hi,

Our "Unmetered" series allows exclusive bandwidth for each server. On
Ovh.ie, select any dedicated server and click on "Unmetered Series"
along the top for the detailed specifications.

Niall.


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xinxinw
09-03-2009, 09:54 AM

thx

the serveres are for totally different purpose. so what if I need
exclusive bandwidth for each server? create a new client id?


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niallheaney
09-03-2009, 09:54 AM

Hi,

Your infrastructure will share the 100Mbps for up to 10 servers.

Detailed information on this is available from our Kimsufi site here:

http://www.kimsufi.ie/#network

Niall.


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xinxinw
09-03-2009, 09:54 AM

This is confusing me.

The case is, I now have one server, and I am planning to buy more. Are
thoses servers gonna share the 100Mbps? Or they all have their 100Mbps
each?


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