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How we innovate


dara
09-03-2009, 10:54 AM

Hello,
Ovh strives to make its vision of the web hosting market
and regularly challenge what has been done. On
trying to do so by offering solutions with
more added value while working on the price.

One of the keys to this success lies in the fact that trying to
to test our ideas with our customers and have a feedback
on these ideas. Then if the idea takes, try to develop quickly
an alpha or beta and see if it meets the needs.
Then if it really takes to develop the idea until the end,
still extremely close collaboration with customers
demand. In contrast, if the idea does not, do not develop
or wait for better times to refine the idea or when the
really needs to present a day or not.

Feedback and exchange with our customers is the basis for this
method. And hence the quality of interlocutors who
ideas that are enriched or not. To date, there is one
excellent mailing list @ sd-pro where we are in 1000
the method. Another example is the rps @ ml which was the basis
the stabilization of supply RPS (RPS since the stable
BAHH there is much to improve on the offer in the state,
it will change with 2-3 new ideas that come ...). We
also have something that is almost perfect on the voip @
which is very useful to refine our telephone.

Telephony. We realized that our approach has not
at all understood. Because our offerings have been successful
immediate, we wiped 2-3 months of criticism. We
are found to refine the offerings with too many clients to
a time and can not properly do so with several
Thousands of customers. Basically, it is not possible to refine the
offer
in the same way as we refine the offers of accommodation.
There are too many customers, too different and are not necessarily
willing to provide feedback on the tenders. They want it
walking, that's it. The phone now works very well
2-3 weeks and since we have totally changed the method:
are being set all the little bugs that insignificant
affect 1 or 2 customers at the most. It fixed everything. It does this
by
waiting to find out how we will go into production all
who is ready to produce, developed ... but we need to
finalize otherwise. These services are the future. We search.

Of course we read the forums where we postons our ads,
interesting but the feedback is more difficult to build
or earlier it is possible to de-construct a discussion
interesting very easily if the purpose of the discussion is
not fully understood. The feedback is very international
interesting but also shows that customers in some countries
are more susceptible to ads than others. It
is therefore more difficult to draw conclusions on the needs
and what offer will be successful and which would be a
flop.

We tried to build an exchange on the mailing list
mutu-pro @ but experience has failed. The mailing list is
suspended the mailing list @ 60gp. The principle has not been
understood by stakeholders and there was no hope that
change. It was preferred to stay there.

This experience and other feedback, the sooner the international
and especially on the phone, leads us to ask questions
on methods of work and exchange with our clients to
innovate in the future on all kinds of products, services and
solutions.
It has several benches in our products but we are nearing completion
will have to evolve in terms of discussion with our customers. How?
It seeks the good ideas is a good idea to develop
good ideas ... Perhaps, we will create small mailing
list on a specific topic and invite some clients who we can
seem interesting to have as a tester
being developed? This type of exchange would be much more confidential
than in the past and so we avoid that people who are not
ready to test a beta or did not understand the principle do
not the beta. But the quality of an exchange is based on the quality
stakeholders and on how to choose. " In short, there arises
many questions. D'autant plus qu'on a full service
exit and thus beta tester (almost immediately).

I do not know yet exactly how this will be but
is currently there in the reflection. If you have ideas
you know my email: oles@ovh.net

Amicalement
Octave


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dara
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oles@ovh.net
09-03-2009, 10:54 AM
Hello,

OVH strives to be the best and make its stamp on the web hosting market and regularly challenge what has been done. On trying to do so by offering solutions with more added value while working on the price.

One of the keys to this success lies in the fact that trying to to test our ideas with our customers and have a feedback on these ideas. Then if the idea takes, try to develop quickly in alpha or beta and see if it meets the needs. Then if it really takes then we have to develop the idea until the end, with close collaboration with customers demand. In contrast, if the idea does not, do not develop or wait for better times to refine the idea.

Feedback and exchange with our customers is the basis for this method. hence the quality of the ideas that are enriched or not. To date, there is one
excellent mailing list @ sd-pro. Another example is the rps @ ml which was the basis the stabilization of the RPS supply. We also have something that is almost perfect on the voip @ which is very useful to refine our telephone.

Telephony. (VOIP) We realised that our approach has not at all been understood. Because our offerings have been successful immediately, we wiped 2-3 months of criticism. We also found it hard to refine the offerings with so many clients and can not do it properly with several thousands of customers. Basically, it is not possible to refine the offer in the same way as we refine the offers of hosting. There are too many customers, too different and are not necessarily willing to provide feedback. They want it working, that's it. The phone now works very well 2-3 weeks and since we have totally changed the method: We are fixing the little bugs that are insignificant, that affect 1 or 2 customers at the most. We fix everything.

Of course we read the forums where we post, but the feedback is more difficult to build. The feedback is very broad and interesting but also shows that customers in some countries are more susceptible to ads than others. It is therefore more difficult to draw conclusions on the needs and what offer will be successful and which would be a flop.

We tried to build an exchange on the mailing list mutu-pro @ but experience has failed. The principle has not been understood by customers and there was no hope that change.

This experience and other feedback leads us to ask questions on what methods will work and exchange with our clients to innovate in the future on all kinds of products, services and solutions. It has several benches in our products but we are nearing completion will have to evolve in terms of discussion with our customers. How?
We seek the good ideas and to develop good ideas ... Perhaps, we will create a small mailing list on a specific topic and invite some clients who we can provide interesting feedback and to have testers to test products being developed? This type of exchange would be much more confidential than in the past and so we can avoid the people who are not ready to test betas or do not understand the principle about beta. But the quality of an exchange is based on the quality customers and on who we choose. "

I do not know yet exactly how this will work but this is currently the the best idea. If you have ideas you know my email: oles@ovh.net

Regards
Octave