We are in the process of migrating this forum. A new space will be available soon. We are sorry for the inconvenience.

Feedback for OVH


flggt
09-03-2009, 09:54 AM

mkucharski;490 Wrote:
> I don't understand how above comment is related to my bug report.
>
> It doesn't matter if NetworkManager is installed or not. Problem is
> after my order was accepted and I logged in to new OVH Fedora 11 system
> /etc/resolv.conf was broken. That's all. Nothing more.
>
> I found that after I've logged in first time to the system, without
> doing any yum/rpm installs/uninstall. Without any file modifications.Try updating your kernel



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mkucharski
09-03-2009, 09:54 AM

kro;370 Wrote:
> mkucharski wrote:
> > After fresh Fedora 11 install there is no DNS server(s) in

> resolv.conf.
> > No big issues, but can be surprising.

>
> You installation doesn't seem to be that fresh - NetworkManager isn't
> installed
> in our fedora distrib.


I don't understand how above comment is related to my bug report.

It doesn't matter if NetworkManager is installed or not. Problem is
after my order was accepted and I logged in to new OVH Fedora 11 system
/etc/resolv.conf was broken. That's all. Nothing more.

I found that after I've logged in first time to the system, without
doing any yum/rpm installs/uninstall. Without any file modifications.


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oles@ovh.net
09-03-2009, 09:54 AM
TheGreeneMile a écrit:
>
> The OVH mirror for Ubuntu seems to be out of date, think it was


again: proofs ?


Eric
09-03-2009, 09:54 AM

Falcon9x5;477 Wrote:
> I'm on NTL/UPC and have had no problem with dropped SSH - I've been
> logged in for several hours before, with no problems.


Well I work with servers so im usually connected to a few of them all
day long.

I noticed when I switched to NTL last year immediately i started
getting idle SSH connections dropped on same servers it worked fine on
for years, but it wouldn't drop the connections that were in use like if
i had "top" running, so I enabled anti-idle and problem solved.


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Falcon9x5
09-03-2009, 09:54 AM

Eric;474 Wrote:
> is your isp NTL?
> Im on NTL and its NTL that drops idle connections like ssh, have had
> this problem a long time.
>
> The trick is to enable the anti-idle function in your SSH app.
> I use SecureCRT which does that.


I'm on NTL/UPC and have had no problem with dropped SSH - I've been
logged in for several hours before, with no problems.


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Eric
09-03-2009, 09:54 AM

alanK;454 Wrote:
> Received my server today, thank you.
>
> Good fast connection for the most part but I seem to getting infrequent
> ssh drops when logged in. Nothing deal breaking but irritating non the
> less


is your isp NTL?
Im on NTL and its NTL that drops idle connections like ssh, have had
this problem a long time.

The trick is to enable the anti-idle function in your SSH app.
I use SecureCRT which does that.


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dregin
09-03-2009, 09:54 AM

It'd be a good idea to impliment some sort of lock to stop users
rebooting their server while the manager console is in the process of
installing an OS on it.


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alanK
09-03-2009, 09:54 AM

Received my server today, thank you.

Good fast connection for the most part but I seem to getting infrequent
ssh drops when logged in. Nothing deal breaking but irritating non the
less


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ned14
09-03-2009, 09:54 AM

TheGreeneMile;452 Wrote:
> The OVH mirror for Ubuntu seems to be out of date, think it was
> mentioned by another user already but no harm repeating it here. Editing
> /etc/apt/sources.list to use the official Ubuntu repositories sorts
> that quite easily.


As of today the Ubuntu 9.04 repositories are up to date. Dunno about
the others, but I'd guess they've also been updated.

Cheers,
Niall


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TheGreeneMile
09-03-2009, 09:54 AM

The OVH mirror for Ubuntu seems to be out of date, think it was
mentioned by another user already but no harm repeating it here. Editing
/etc/apt/sources.list to use the official Ubuntu repositories sorts
that quite easily.

Are there any plans for OVH to acquire a block of Irish IPs in the near
future?

In the manager, there are a number of options that are not active /
available. I can imagine this becoming quite annoying at times. Is it
possible to remove inactive / unavailable items from the manager, or at
least hide them somehow?

So far no problems with the dedicated server itself, I'll be running
some tests over the next few days and I'll report my initial findings
here.


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kro
09-03-2009, 09:54 AM
mkucharski wrote:
> After fresh Fedora 11 install there is no DNS server(s) in resolv.conf.
> No big issues, but can be surprising.


You installation doesn't seem to be that fresh - NetworkManager isn't installed
in our fedora distrib. Just throw it away, add the following 3 lines to
/etc/resolv.conf and be happy

nameserver 127.0.0.1
nameserver 213.186.33.99
search ovh.net

Felix
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Dan
09-03-2009, 09:54 AM

MichaelW;291 Wrote:
> I guess even before I get to use the system - there's no obvious way to
> cancel or revise an order when its submitted but before payment


If the order has been processed, we can cancel it and make a refund in
loyalty points.

Please see the following link: http://www.ovh.ie/products/loyalty.xml

If you want to mail into support with your Nic etc I can investigate
further and better advise you on the best way to sort this out.


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MichaelW
09-03-2009, 09:54 AM

I guess even before I get to use the system - there's no obvious way to
cancel or revise an order when its submitted but before payment


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tonemgubz
09-03-2009, 09:54 AM

When using the "Ask a question" feature of Manager, the email summary
that you recieve is in French even though english was selected when
logging in.

Any update on
http://forum.ovh.ie/showthread.php?p...emgubz#post257.
Still no order showing in progress or in summary. I'd chosen a ubuntu
8.04 lts


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mmchug
09-03-2009, 09:54 AM

On the Plesk interface, "Order a new domain" on the left hand navigation
panel (left.php3) defaults to
http://www.ovh.co.uk/individual/products/domains.xml instead of (I
suspect) http://www.ovh.ie/products/domains.xml


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beau
09-03-2009, 09:54 AM

halenger;236 Wrote:
> Just one comment so far.
>
> My e-mail confirming completion of the build said:
> "Your server is a Debian 4.0 (Etch) based-system." whereas my system is
> Ubuntu 8.04 (which is what I ordered).
>
> Thanks.


Hmm weird, I know I ordered a 4.0 Etch. Might've got orders confused?


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halenger
09-03-2009, 09:54 AM

Just one comment so far.

My e-mail confirming completion of the build said:
"Your server is a Debian 4.0 (Etch) based-system." whereas my system is
Ubuntu 8.04 (which is what I ordered).

Thanks.


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mkucharski
09-03-2009, 09:54 AM

oles@ovh.net;82 Wrote:
> > I don't think that forums (and emails) are good for tracking issues.

>
> we are n°2 in europe in hosting services. we host 60'000 servers (n°1
> in Europe).
> we have a european backbone with 0.5Tbps of capacity. Every day 200/250
> new
> servers are sold for our customers.
>
> I know we have some bugs, but it won't find out more that the others
> customers has found out. Your feedback on the forum is great for me
> because we work in this way:
>
> http://forum.ovh.com
> http://forum.ovh.de
> http://forum.ovh.co.uk
> http://forum.ovh.es
> http://forum.ovh.it
> http://forum.ovh.pt
> http://forum.ovh.ie
> http://forum.ovh.cz
> http://forum.ovh.nl
> http://forum.ovh.pl
>
> Octave


Strange for me, but fair enough.


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mkucharski
09-03-2009, 09:53 AM

oles@ovh.net;116 Wrote:
> charly a écrit:
> >
> > I'm using Ubuntu 9.04 Server. All the package sources seem to be

> hosted
> > on OVH mirrors, this would be fine, except that none of them seem to

> be
> > working!

>
> no logs = no feedback


Charly,

Check resolv.conf, I found it empty on fresh Fedora 11 install.


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niallheaney
09-03-2009, 09:53 AM

ned14;144 Wrote:
> forum.kimsufi.co.uk and forum.ovh.co.uk have banned my user
> registration for no reason


Hi Niall,

Your .CO.UK registration should be sorted now. Apologies for that
mistake.

Niall.


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Falcon9x5
09-03-2009, 09:53 AM

Same points as most people here really - the traffic options need to be
explained a bit better during signup.

The mail server seems to be slow sending out account (nichandle)
information - I actually went through the password recovery process to
get mine, as I assumed the email was never sent in the first place.

Good otherwise though!


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dublindan
09-03-2009, 09:53 AM

tonemgubz;156 Wrote:
> You could try virtualising whatever server-OS' you wanted. Obviously not
> ideal if you simply want 1 specific one. Never used arch however but
> perhaps its in the OBSD category for things that dont really virtualise.
> (yet)

I only really started using Arch this week, but I really really like
it. Its a minimal system which gives you full control over everything
allowing (or forcing) you to configure and install everything yourself.
Its made easy though and their wiki is excellent; so is the package
manager, pacman, so its all quite streamlined. The end result, though,
is a fine tuned system catered to your needs with no bloat or unwanted..
anything.. installed. I even started using it on my eee pc now


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ned14
09-03-2009, 09:53 AM

dublindan;148 Wrote:
> Agreed, this forum does time out very quickly. Regarding OS options,
> besides what I've already mentioned about the interface, I think it
> would be really nice to be able to install your own OS, though I
> certainly understand why that would be limited. I'd really like to
> install Arch on it, though.


You -can- build your own custom Linux kernel for Kimsufi but not for
OVH RPS. There are instructions on the net on how to obtain the OVH
kernel sources and build them.

However I'm fairly lazy myself and would just like a list to choose
from

Cheers,
Niall


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tonemgubz
09-03-2009, 09:53 AM

You could try virtualising whatever server-OS' you wanted. Obviously not
ideal if you simply want 1 specific one. Never used arch however but
perhaps its in the OBSD category for things that dont really virtualise.
(yet)


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dublindan
09-03-2009, 09:53 AM

Agreed, this forum does time out very quickly. Regarding OS options,
besides what I've already mentioned about the interface, I think it
would be really nice to be able to install your own OS, though I
certainly understand why that would be limited. I'd really like to
install Arch on it, though.


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ned14
09-03-2009, 09:53 AM

dublindan;90 Wrote:
> The sign-up process is needlessly complex. For example, on the bandwidth
> page there is no explanation to what the different options are. The
> operating systems page is also a little overwhelming. Perhaps a simple
> "choose by operating system" dropdown instead of the giant list would be
> better?? I'm not sure, but I found that page a little too cluttered.


For 99% of anyone using Kimsufi, you want the standard bandwidth
option. The others only matter if you've got a 1Gbit capable server or
you are renting a server cluster from OVH.

For the OS selection I personally would prefer a seperate kernel option
and then distro option. And also I'd like the ability to install lots of
kernel binaries so I can later choose.

Oh BTW this forum times out my user login VERY quickly so I often have
to relogin after typing a post Also, forum.kimsufi.co.uk and
forum.ovh.co.uk have banned my user registration for no reason

Cheers,
Niall


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beau
09-03-2009, 09:53 AM

Your SMTP server was/is painfully slow. I presume you're also using it
some way to send text messages as well, as it took me forever to receive
it.

Also, you have an error in your sign up page; when you send the SMS
code and hit back, it drops down the form with the address, email, etc
which should only appear on proof of correct SMS code confirmation. Then
you can proceed as normal with the registration, rendering the SMS
validation useless.

Thanks for the service.


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lyonscf
09-03-2009, 09:53 AM

I'm gonna weigh in on the 'Select the Network Bandwidth' section. When I
was going through the ordering process, I had no idea what the different
types were and had to end up opening the website in a new tab to figure
it out. Other than that, everything went pretty smoothly for me.


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oles@ovh.net
09-03-2009, 09:53 AM
charly a écrit:
>
> I'm using Ubuntu 9.04 Server. All the package sources seem to be hosted
> on OVH mirrors, this would be fine, except that none of them seem to be
> working!


no logs = no feedback


oles@ovh.net
09-03-2009, 09:53 AM
Chudy a écrit:
>
> I'm having troubles with quite high pings to OVH. They are about 120ms


That is why I asked you what is your ISP.

novanetworks.ie has only 1 upstream cogent (they have to has min
2 to get an AS) and it sends us the trafic thought New York.


charly
09-03-2009, 09:53 AM

I'm using Ubuntu 9.04 Server. All the package sources seem to be hosted
on OVH mirrors, this would be fine, except that none of them seem to be
working!


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Chudy
09-03-2009, 09:53 AM

I'm having troubles with quite high pings to OVH. They are about 120ms
while for the rest of Europe pings are between 40 and 60ms.

Ping:

C:\Users\Chudy>ping ovh.ie -t

Pinging ovh.ie [188.165.7.34] with 32 bytes of data:
Reply from 188.165.7.34: bytes=32 time=122ms TTL=48
Reply from 188.165.7.34: bytes=32 time=120ms TTL=48
Reply from 188.165.7.34: bytes=32 time=122ms TTL=48
Reply from 188.165.7.34: bytes=32 time=124ms TTL=48
Reply from 188.165.7.34: bytes=32 time=119ms TTL=48
Reply from 188.165.7.34: bytes=32 time=121ms TTL=48
Reply from 188.165.7.34: bytes=32 time=120ms TTL=48
Reply from 188.165.7.34: bytes=32 time=119ms TTL=48
Reply from 188.165.7.34: bytes=32 time=124ms TTL=48
Reply from 188.165.7.34: bytes=32 time=120ms TTL=48
Reply from 188.165.7.34: bytes=32 time=119ms TTL=48

Ping statistics for 188.165.7.34:
Packets: Sent = 11, Received = 11, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 119ms, Maximum = 124ms, Average = 120ms

Tracert:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Chudy>tracert ovh.ie

Tracing route to ovh.ie [188.165.7.34]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 2 ms 2 ms 2 ms 192.168.100.1
3 3 ms 3 ms 2 ms 91.142.100.129
4 8 ms 9 ms 9 ms fe-1-109.cgl.core.novanetworks.ie
[91.142.111.161]
5 895 ms 317 ms 18 ms 91.142.111.129
6 27 ms 31 ms 36 ms fe-1.rtr01.ork.border.novanetworks.ie
[91.142.111.249]
7 647 ms 20 ms 22 ms
gi9-46.220.ccr01.dub01.atlas.cogentco.com [149.6.4.97]
8 30 ms 28 ms 34 ms te3-2.ccr01.lon01.atlas.cogentco.com
[130.117.0.129]
9 106 ms 31 ms 89 ms linx1.teleglobe.net [195.66.224.51]
10 30 ms 32 ms 33 ms
if-0-1-0-62.mcore3.LDN-London.as6453.net [195.219.83.2]
11 656 ms 41 ms 42 ms if-6-0-0.core1.AD1-Amsterdam.as6453.net
[80.231.80.29]
12 43 ms 43 ms 44 ms if-0-0.core2.AD1-Amsterdam.as6453.net
[80.231.80.14]
13 43 ms 56 ms 48 ms Vlan82.icore1.AD1-Amsterdam.as6453.net
[80.231.81.26]
14 122 ms 149 ms 124 ms 10g.vss-2-6k.routers.chtix.eu
[94.23.122.129]
15 132 ms 129 ms 127 ms 40g.rbx-1-6k.routers.ovh.net
[213.251.130.65]
16 129 ms 129 ms 130 ms 160g.th1-1-6k.routers.chtix.eu
[213.186.32.193]
17 * * * Request timed out.
18 119 ms 126 ms * 10g.p19-52-6k.routers.chtix.eu
[213.186.32.230]
19 124 ms 121 ms 120 ms 188.165.7.34

Trace complete.

C:\Users\Chudy>

As far as I understand the problem is with one of the routers
(10g.vss-2-6k.routers.chtix.eu) or on the way to it


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TheGreeneMile
09-03-2009, 09:53 AM

I agree with what others have said about the sign-up process being
overly complicated. Better explanations of the options would definitely
help in some places.

Another piece of feedback regarding the sign-up process. A lot of
people will be accessing this site from corporate networks or from
behind international proxies. This is especially true when colleagues
are spreading the word in work. Allowances should be made for this when
screening applications. Simply because 2 or more requests appear from
the same apparent location does not mean they should be immediately
denied.


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charly
09-03-2009, 09:53 AM

Some simple speed tests. I tried a couple downloads from HEAnet.
firefox 44.4M 4.2s 11.1 M/s
ubuntu 688M 2m 10s 5.28 M/s


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dublindan
09-03-2009, 09:53 AM

Some initial feedback:

The sign-up process is needlessly complex. For example, on the
bandwidth page there is no explanation to what the different options
are. The operating systems page is also a little overwhelming. Perhaps a
simple "choose by operating system" dropdown instead of the giant list
would be better?? I'm not sure, but I found that page a little too
cluttered.

Besides that, so far so good. I have not had a chance to set anything
up yet though, so I'll let you know if I find anything after I do that.


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oles@ovh.net
09-03-2009, 09:53 AM
> I don't think that forums (and emails) are good for tracking issues.

we are n°2 in europe in hosting services. we host 60'000 servers (n°1 in Europe).
we have a european backbone with 0.5Tbps of capacity. Every day 200/250 new
servers are sold for our customers.

I know we have some bugs, but it won't find out more that the others
customers has found out. Your feedback on the forum is great for me
because we work in this way:

http://forum.ovh.com
http://forum.ovh.de
http://forum.ovh.co.uk
http://forum.ovh.es
http://forum.ovh.it
http://forum.ovh.pt
http://forum.ovh.ie
http://forum.ovh.cz
http://forum.ovh.nl
http://forum.ovh.pl

Octave


mkucharski
09-03-2009, 09:53 AM

This is probably something personal, and how someone (me) is used to
work.

I don't think that forums (and emails) are good for tracking issues.
Customers should have option to cut a tickets, for any kind of issues.
Small like a bug in fresh install, or big like cooling is down and
collocated servers are overheating affecting customers revenue when
machine will go down.

My feedback here is a request for simple tracking for any kind of
issues.

Regards,
Mikolaj


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mkucharski
09-03-2009, 09:53 AM

After fresh Fedora 11 install there is no DNS server(s) in resolv.conf.
No big issues, but can be surprising.


Code:
--------------------

# cat /etc/resolv.conf
# Generated by NetworkManager


# No nameservers found; try putting DNS servers into your
# ifcfg files in /etc/sysconfig/network-scripts like so:
#
# DNS1=xxx.xxx.xxx.xxx
# DNS2=xxx.xxx.xxx.xxx
# DOMAIN=lab.foo.com bar.foo.com

--------------------


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oles@ovh.net
09-03-2009, 09:53 AM
mkucharski a écrit:
>
> What is the best way/place to give you a feedback and report and bugs,
> experience what beta-testers have?


here is perfect. all information should be public. if you are happy or
you aren't I like everything is public. So we are able to make a better
job, with your feedbacks.


mkucharski
09-03-2009, 09:53 AM

What is the best way/place to give you a feedback and report and bugs,
experience what beta-testers have?

Do you have any ticketing system where I can manage my own tickets and
see how service provider (OVH) is working on them?

Regards,
Q#


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mkucharski
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