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HDD failure on ks3300584

Jenny O'S
11-07-2013, 01:43 PM

I have now opened an incident ticket on your behalf, ticket number 1553590.

You can keep an eye on the status of this from your Manager.

11-06-2013, 12:55 AM

I got this when I tried to do an OS reinstall "Error during hard disk reset: : ERROR: /dev/sdb does not exist, maybe broken? Open ticket to replace."

I did the recovery and ran all hardware tests. fdisk doesn't even show sdb as being connected.