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Why Payment Cancelled?

08-26-2013, 10:57 AM
I ordered and received a KS-24G, using a prepaid card, which was easy to get online, from my bank. I got the server within 24 hours of ordering. The availability of the KS-24G was quite convenient, so I could get started with my new server quickly. Since there is no longer an FTP backup option, I will need to come up with a backup plan. That's what I needed the KS-2G for.

08-08-2013, 09:39 AM
Thank you for the clarification. I do not have a European card. I only have a U.S. card, that's why I used it (I used to live in the U.S.). I am a European resident, as verified by the identification documents that I sent you long ago. I've been paying 23% European VAT to OVH for 1.5 years now. If I were a U.S. resident, I would have opted to state so and avoid paying VAT.

Having my order rejected doesn't feel right.

I will look into getting a prepaid card.
I hope I can still renew my existing server with my current card.

Jenny O'S
08-07-2013, 04:00 PM
Hi Mel,

Your order was canceled, as our system flagged you as a US customer because you used a US card to pay for the transaction.

If you pay with your European card the order should be accepted.

Best Regards,

08-07-2013, 08:16 AM
I got the email below from OVH yesterday, about an order I made on Aug 1st. It says that my payment "could not be validated". Could you give me some more details about what this means? Was the payment rejected by my bank? Can I reorder?

The order was for a KS 16G server. I live in Greece and I paid by a U.S. debit card. I also made another order for a KS 2G server (order no 21684152), with the same result. I already have an older KS 2G server. I am aware of the restrictions on ordering KS servers (only in the EU, no paypal, 3 servers per person, no reselling). I satisfy all these requirements.

When I made the payment I was shown a webpage that stated that "your payment has been validated", together with various transaction identifiers:
Order no.: 21682087
External transaction nr: cbfr#nnnnnn
Transaction date: 2013-08-01
Ovh transaction no.: CreditCardFrench#nnnnnn
(I have the cbfr #, if you need it).

How could my order be validated the day I made the order and then "not be validated" 5 days later?

I checked with my bank account and it does not show the transaction.

I am posting on instead of, because the latter seems to have posts mostly in French.

I've been a happy OVH customer for a while.
Thank you in advance for any clarification.
2013-08-06 17:28:15

Dear Customer,

You recently made a payment by cbDelayed for purchase order number 21682087 on our website, and we thank you.

Unfortunately, this payment could not be validated.

Please kindly accept our apologies.

For further information, please contact us on

Kind regards,
The OVH Kimsufi Team.