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Hard drives out of stock

11-12-2011, 03:04 AM

I wish I would have seen this post earlier. This essentially explains why my new server has a failing hard drive and why it has not been replaced. I created a post complaining about the problem I am experiencing: http://forum.ovh.ie/showthread.php?t=1098

Would you guys allow me to order a hard drive off NewEgg and drop ship it to you? I'd like to get a reliable hard drive on my server is possible...

Honestly...It really sucks to be a new customer and recieving old hard drives from the recycle-bin.

And I paid for six-months in advance...

10-26-2011, 05:40 PM

As you know, there has been a lot of flooding in Thailand and several hard drives production plants in the West have stopped. Seagate and Hitachi going on but they can not deliver all the Global demand. Being a large customer in September and October we have access priority to global stocks. however it starts to be very tense. For November, we got 20% of our orders and we learn the restart factories in Thailand is expected for January 2012! In December and January they will provide 10% of our needs, or nothing at all!

If we want to continue to provide you with the servers in 1 Hour or 36 Hours.

1. We need new drives for new servers. So the New discs are now in place on assembly lines only.
2. The servers that have been put into production and are used for a few months and are not renewed will usually see the hard drive changed a new one. This allows us to guarantee a rented server with a disk with less than 1000Hours. We stopped the operations to avoid running out of disk stock too fast. So if you are delivered a server in October, November, December and January, you will therefore have a probability of a server with a disk of 4-10 months. The data has been erased by formatting a low level, but the disc will be a few months already operating.

It is not known yet whether this (small) change sufficient to maintain the stock server available at 1H. Honestly we doubt in January and since OVH uses
about 20,000 hard drives a month, it is likely we will be out of stock for few days or even may be some weeks on certain types or completely for our servers. It is not known yet. You therefore advised to order enough new servers in advance and not to take them last minute. If you change the server to new, it is best to postpone this
operation to see in January or February. It is quite likely that given time we have to be block certain order and priority will be given to new customers
not yet at OVH server. Or us to do the renewal for three months to to avoid the turn-over until February. We do not yet know how we will manage these 4 months, it will be rather delicate.

This is a very special situation and we are not comfortable with. Globalisation for some means only the cost reduction with taking maximum risk for the entire
the planet instead of the distribution of risk on different production areas and a better adaptation to the application. The plants are calculated on a financial turn 100% of time at 100% capacity in order to maximize investment income. We see very quickly that the goal is not to sell and take advantage of growth opportunities that given market, but to manage costs and maximize income, even if it does not meet all the request. This world is not going in the right direction and forces us to make decisions that are not in keeping with the spirit in which we want change. But our responsibility also be taken to avoid a wall that and therefore to make available to negotiate a curve well upstream and then gently.

Best regards